Common fixes when a crawl hangs or fails.

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Crawl not starting or stuck?

Checklist

  1. Domain verified? Unverified sites cannot run a full crawl.
  2. Site reachable? Ensure the homepage loads over HTTPS from the public internet.
  3. Firewall / security plugin? Allow our crawler user-agent and server IPs if you block bots.
  4. Large site? Big crawls can take 10–20 minutes; refresh the progress page.

If the crawl failed with an error message, retry once. Still stuck? Contact support with your site domain and crawl run ID from the URL.

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